Política de privacidad

What Information We Collect

By using our website, you consent to our Privacy Policy and agree to its terms.

When we ask you to provide personal information, we will clearly indicate what information is required and why we need it.

1 Information You Provide Directly

If you contact us directly, we may receive additional information about you such as:

• Your name, email address, phone number
• The contents of the message and/or attachments you send us
• Any other information you choose to provide

2 Registration Information

When you register for an account, we may ask for your contact information, including items such as:

• Name, company name
• Address, email address, and telephone number
• Other information related to your customization needs

How We Use Your Information

The information we collect is used strictly for business purposes related to our collaboration with you, mainly including the following categories:

• Processing Transactions & Fulfilling Contracts: Processing your quotation requests, providing accurate quotes, manufacturing custom products, arranging logistics and delivery, and managing your orders and payments.
• Customer Communication & Support: Responding to your inquiries about products, customization, orders, providing necessary technical support, and contacting you regarding important service changes (such as production progress, shipping information).
• Account & Project Management: Creating and managing customer accounts for you, saving your customization preferences and project history to provide efficient and consistent service experiences.
• Website Function Optimization: Analyzing user behavior to improve website navigation and optimize the functionality and interface of online customization tools (configurators).
• Service & Product Development: Conducting market and trend analysis to develop new product lines, process solutions, or website features to better meet industry needs.
• Security Protection: Monitoring website activity to detect, prevent, and respond to potential security threats, fraudulent behavior, or technical issues, protecting our systems and your information security.
• Sending Commercial Information: Sending you information about new products, industry application cases, special promotions, or company news via email that may be of interest to you.
• Personalized Recommendations: Showing you more relevant products and content on the website or in communications based on your browsing history or past inquiry records.

How We Protect Visitor Information

We implement a range of commercially reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Access Control: Storing personal information in secure network environments and strictly restricting access, allowing only authorized employees who need to know this information to perform their job duties. All relevant personnel are bound by confidentiality agreements.
• Transmission & Storage Encryption: When you submit orders containing sensitive information (such as transaction details), we encrypt the transmitted data using Secure Socket Layer (SSL) technology. Certain sensitive information is also encrypted when stored in our database.
• Security Processes: We regularly review our information collection, storage, and processing practices, including physical security measures, to prevent unauthorized access to our systems.
• Partner Management: We enter into strict contracts with service providers who process data on our behalf, requiring them to adopt the same level of protection measures and process personal information only according to our instructions.

Cookies & Similar Tracking Technologies

To ensure the normal operation of the website, optimize your experience, and understand how users use our services, we use technologies such as cookies, log files, and web beacons (pixel tags).

1 Use of Cookies

Cookies are small text files placed on your device (computer, phone, or tablet) when you visit a website. They help the website "remember" you and your preferences across different visits or when browsing different pages.

2 Log Files

Like most websites, our servers automatically collect and record information that your browser sends when you visit. These log files may include:

• Your Internet Protocol (IP) address
• Browser type and version
• Internet Service Provider (ISP)
• Date, time, and duration of visit
• Referring/exit pages as you enter and leave our website
• Number of clicks while browsing within the website

This information is not directly associated with your personal identity (such as name, email), and we use it to analyze overall trends, manage the website, diagnose server problems, and collect broad demographic information to improve services.

3 Web Beacons

Our website or emails may contain tiny electronic images called web beacons or pixel tags. They are typically used in conjunction with cookies to count users who visit specific pages, verify whether emails have been opened, and measure the effectiveness of advertising and website content.

4 Third-Party Cookies & Services

We may allow our business partners, advertising, and analytics service providers (such as Google Analytics) to set and access their own cookies on our website. They use these cookies according to their respective privacy policies to:

• Help us analyze website traffic and usage.
• Measure the effectiveness of our advertising campaigns.
• Provide you with advertising for other products and services that may interest you.

These third-party websites have independent privacy policies that are not controlled by us. Therefore, we assume no responsibility for their content or activities. Nonetheless, we are committed to maintaining the integrity of our website and welcome any feedback you may have regarding these links.

5 Your Choices & Control Over Cookies

You have full control over cookies. Most web browsers allow you to:

• View the cookies you have and delete them individually.
• Block all or certain categories of cookies (especially third-party cookies).
• Set your browser to warn you when a website sets cookies.
• Automatically delete all cookies when you close the browser.

You can usually manage cookie settings through your browser's "Settings" or "Preferences" menu. For detailed instructions on how to do this, please refer to your browser's "Help" function.

How We Share and Disclose Information

We do not sell, exchange, or otherwise transfer your personally identifiable information to outside parties unless we provide you with prior notice, except in the following circumstances:

• Trusted Service Providers: We share necessary information with third parties who help us operate our website, conduct our business, or provide services to you (such as website hosting, payment processing, logistics delivery, data analysis, email sending). These service providers only access your information to the extent necessary to perform their functions and must comply with strict confidentiality obligations.
• Legal Compliance & Security: We may disclose information when we believe in good faith that it is necessary to comply with laws, regulations, subpoenas, or government requests, or to protect our rights, property, or safety, or those of our users or the public.
• Business Transfers: If we are involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as a business asset. We will ensure that the recipient is bound by this privacy policy.
• Aggregated & Non-identifying Information: We may share aggregated, de-identified, or anonymous visitor information with partners for marketing, advertising, or analytical purposes. This information cannot be used to identify you personally.

Data Retention

We retain your personal information only for the period necessary for the purposes stated in this Privacy Policy, unless laws require or permit a longer retention period.

For different purposes, the retention period may vary, for example:

• To fulfill contracts between you and us (such as providing goods or services), we will retain relevant information during the contract relationship and for a necessary subsequent period (such as the after-sales service period).
• To comply with tax, accounting, and other legal regulations, we may need to retain your orders and transaction records for several years.
• To handle potential disputes, enforce relevant agreements, or protect our legitimate rights and interests, we may need to retain necessary communication and transaction records.

When your personal information exceeds the aforementioned retention period, or when the purpose for which we process the information has been achieved, cannot be achieved, or is no longer necessary, we will take secure technical measures to delete or anonymize personal information in accordance with legal requirements.

Children's Privacy

We place high importance on the protection of children's personal information. Our website, products, and services are primarily aimed at business customers (B2B) and are not designed for or intentionally directed at children under 13 years of age (or the higher age specified by relevant jurisdictions).

We do not knowingly collect, use, or disclose personal information from children under 13. If you are a parent or guardian and discover that your child has provided us with personal information without your consent, please contact us immediately. Once we verify the situation, we will promptly take measures to delete such information from our records.

We encourage parents and guardians to actively participate in, supervise, and guide their children's online activities to ensure their safety.

Contacte con nosotros

If you have any additional questions about our Privacy Policy or require more information, please feel free to contact us: