Service Description

1 Website Purpose

This website is the official online platform of EastarAcrylic, a professional manufacturer of custom acrylic products. Through this website, we provide (a) product information display; (b) online quotation and custom design tools; (c) customer account management; and (d) online order processing services (collectively referred to as “Services”).

2 Product Information

Product images, specifications, prices, and other information displayed on the website are for reference only and do not constitute legally binding offers. The final appearance, performance, and specifications of products shall be based on the Engineering Drawings and Production Confirmation Sheet mutually confirmed by both parties.

Website Use & Intellectual Property

1 License & Restrictions

You are granted a limited, non-exclusive, non-transferable license to access and use this website solely for the purpose of conducting business inquiries, communications, and transactions with us. Reproduction, republication, distribution, modification, or reverse engineering of any content, design, or code of this website for any commercial purpose is strictly prohibited without our prior written consent.

2 Intellectual Property Statement

This website and all its content (including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilation, software, and the design and functionality of custom tools) are the exclusive property of EastarAcrylic or its licensors, protected by intellectual property laws including copyright law. The name “EastarAcrylic” and related marks are our trademarks. All other trademarks mentioned on this website are the property of their respective owners.

3 User Content & Code of Conduct

You warrant that any content submitted through this website (“User Content”) does not infringe any third-party intellectual property rights or violate any laws. You agree not to use this website for any illegal, defamatory, or activity that interferes with the normal operation of the website. You are solely responsible for your User Content and usage behavior.

4 Third-Party Links

This website may contain links to third-party websites provided solely for your convenience. We assume no responsibility for the content, privacy policies, or activities of these linked websites and do not endorse them. You access these linked websites at your own risk.

Customization Process, Document Confirmation & Intellectual Property

1 Non-Binding Quotation

Quotation requests submitted by you through website forms, custom tools, or email constitute only an invitation to express purchase intent. Any preliminary quotations, proposals, or concept drawings we provide based thereon (collectively “Preliminary Quotations”) do not constitute binding contract offers, and their prices and proposals are generally valid for 30 days.

2 Design Development & Document Confirmation

2.1 Order Formation Prerequisite

For custom products, the formation of a binding order must be based on final technical documents jointly confirmed in writing by both parties. These documents shall at least include:

• Final Production Confirmation Sheet: Specifying all commercial and technical specifications including product name, model, quantity, material, color, process, etc.
• Engineering Drawings/3D Files: Production-ready files containing precise dimensions, tolerances, structural breakdown, and assembly instructions.
• Surface Effect Confirmation Sample: May include confirmation records of physical color swatches (PMS color numbers), material samples, process effect samples (such as engraving depth, screen printing texture).

2.2 Document Delivery Standards

You warrant that all design files submitted for production (such as AI, CAD, STEP, IGES files) comply with the following technical specifications:

• Format & Precision: Files must be in vector format or high-precision engineering format directly usable for production, with resolution not less than 300 DPI, scale 1:1.
• Color Mode: Design parts involving printing must be submitted in CMYK color mode. You understand and agree that there are inherent differences between screen display (RGB mode) and ink printing (CMYK mode). We are not responsible for color deviations caused by your failure to convert color modes or screen display differences.
• Structural Integrity: Files should contain complete, closed contour lines, clear annotations, and comply with acrylic processing requirements (such as minimum engraving width, bonding surface allowance, etc.).

2.3 Customer Final Confirmation Obligation

You bear full final responsibility for the accuracy, completeness, compliance, and producibility of the final technical documents. This particularly includes:

• All dimensions, tolerances, and assembly structures.
• Selection of colors, textures, and surface treatment effects.
• Correctness and clarity of any text, patterns, or logo content.
• Compliance of the files themselves with the technical specifications described in section 2.2.

3 Physical Sampling (Strongly Recommended)

3.1 Importance

Given that custom products involve visual effects and physical texture, we strongly recommend physical sampling for complex, high-value, or orders with strict color/process requirements.

3.2 Process & Costs

The cost and additional production time for physical sampling must be separately agreed upon in writing by both parties. Sampling is only for confirming key processes, structural feasibility, and overall effects.

3.3 Risk Acceptance Option

If you explicitly waive physical sampling in writing and approve production based solely on digital files, it means you fully understand and voluntarily accept the reasonable deviations between the physical product and screen display in color, texture, visual effects, etc., and assume all risks associated therewith. In this case, no objections or claims may be raised based on minor color differences or texture variations.

4 Intellectual Property & Customer Content Authorization

4.1 Customer Warranty & Responsibility

You declare and warrant that you own complete, legal intellectual property rights or have obtained sufficient authorization for all design files, graphic content, and trademark logos (collectively “Customer Content”) you submit or designate for our use. The content does not infringe any third-party rights or violate any laws or regulations.

4.2 Production Authorization

For the purpose of fulfilling the order, you hereby grant us a necessary, irrevocable license to reproduce, modify (only to adapt to production processes), and use such Customer Content to complete your order.

4.3 Marketing Authorization (Opt-Out Available)

You agree that we have the right to use photos or renderings of completed products for our portfolio, website, social media, and other marketing channels to demonstrate our craftsmanship capabilities, without disclosing sensitive commercial information. If you do not wish us to use them for marketing, please clearly state this during order confirmation.

4.4 Indemnification

If any claim, lawsuit, or loss arises due to infringement of third-party intellectual property rights or violation of this warranty by the Customer Content you provide, causing us to suffer any claims, lawsuits, or losses, you shall be responsible for fully defending us and assuming all liability for compensation, including attorney fees, settlement amounts, or damages we pay as a result.

5 Production Authorization & Timeline Commencement

Your order will be formally scheduled into the production plan only after we receive both of the following:

• Your written approval of the final technical documents (and physical sample, if any).
• Full receipt of the agreed-upon advance payment for the order.

All agreed production delivery periods are calculated from the date when both of the above conditions are fully met.

Orders, Pricing & Payment

1 Order Formation

A binding contract (“Order”) is formed only when all of the following conditions are met:

• You submit a formal order through the website or in writing.
• We accept your order in writing (e.g., “Order Confirmation” or confirmation email).
• Both parties jointly confirm in writing all final production documents, including but not limited to the “Final Production Confirmation Sheet” and technical documents such as engineering drawings, 3D files, color swatch/PMS color confirmation records confirmed with signatures or email confirmation by both parties (collectively “Final Technical Documents”).

2 Pricing

2.1 Price Composition

Unless otherwise stated, all prices and amounts on this website are in US dollars. Quotations and order prices are based on material costs, exchange rates, process complexity, and design details at the time of order confirmation. All prices are “Ex Works (EXW)” or prices under other International Commercial Terms (Incoterms® 2020) explicitly agreed upon in the order, clearly excluding international freight, insurance, import/export duties, VAT, and all taxes and surcharges incurred in the destination country.

2.2 Cost Variation Rights

We reserve the right to adjust prices after order confirmation due to the following reasons:

• Significant market price fluctuations exceeding 10% for key raw materials (such as imported/domestic acrylic sheets, special inks, adhesives) between quotation and final technical document confirmation.
• Additional costs arising from your requested changes to design, materials, processes, or delivery schedule after order confirmation.

For any price adjustments, we will provide verifiable market basis (such as supplier price adjustment notices) or detailed cost calculations and negotiate amicably with you.

3 Payment Terms

3.1 Standard Payment Method

• Advance Payment: 30% of the total order amount as advance payment after order formation.
• Final Payment: Remaining 70% balance before goods are ready for shipment after production completion.

Different payment methods may have varying arrival times. Before each installment is fully received, we have the right to suspend work at the corresponding stage (such as suspending production or arranging shipment).

3.2 Payment Methods

We accept bank wire transfer (T/T), credit cards (via secure payment gateways such as PayPal, Stripe), etc. Specific account information is provided on invoices.

3.3 Late Payment Fees

Late payment will also directly delay production or shipment of your subsequent orders, and we reserve the right to cancel unpaid orders.

Order Delivery, Shipping, Risk & Costs

1 Delivery Timeline & Delay Handling

1.1 Estimated Delivery Time

All production and delivery dates are estimates based on current production schedules, calculated from the date we receive full advance payment and both parties confirm all final technical documents in writing.

1.2 Delay Exemptions

We are not liable for delays caused by (a) force majeure; (b) customer reasons (such as failure to provide information timely, payment delays, or requested changes); or (c) third-party service providers (such as logistics, customs brokers). In such cases, the customer has no right to unilaterally cancel the order or claim any indirect losses.

1.3 Delay Remedies

Order transportation and delivery are handled by third-party courier and freight companies. Although EastarAcrylic will make reasonable efforts to avoid production and delivery delays, under no circumstances shall EastarAcrylic be liable for any indirect or other losses caused by any such delays. Nevertheless, where applicable, EastarAcrylic will refund or waive expedited fees in case of delays. The customer has no right to cancel orders due to any delays.

2 Shipping Execution, Risk & Inspection

2.1 Shipping Arrangements

Shipping is executed by third-party logistics arranged by us or freight forwarders designated by the customer (subject to our prior written confirmation).

2.2 Cost Responsibility

Shipping costs (including possible loading/unloading surcharges), insurance, import/export duties, VAT, and all taxes in the destination are borne by the customer.

2.3 Freight Adjustment

Freight is calculated based on estimated parameters at order confirmation and effective rates at that time. If there is a significant change (e.g., exceeding 5%) in carrier official rates between order confirmation and actual shipment date, we reserve the right to adjust freight charges and notify the customer in advance.

2.4 Risk Transfer

The risk of damage or loss to goods transfers from us to the customer upon completion of delivery at the agreed location (e.g., EXW factory, FOB port of shipment) according to the International Commercial Terms (Incoterms® 2020) specified in the order. We strongly recommend customers purchase adequate transportation insurance.

2.5 Customs Clearance Responsibility

The customer must promptly and accurately provide all documents and information required for customs clearance. All delays, additional storage fees, fines, or cargo disposal costs resulting from incorrect, delayed, or incomplete information provided by the customer shall be borne entirely by the customer.

2.6 Mandatory Receipt Inspection

The customer or their receiving agent has a mandatory obligation to conduct on-site inspection before signing for receipt. External packaging condition must be inspected, and any visible damage, moisture, deformation, or quantity shortage must be clearly noted on the carrier’s delivery receipt. Abnormalities should be immediately documented with photos/videos and, depending on the situation, either refuse acceptance or add damage certification. Failure to perform this inspection and notation may seriously affect subsequent claim rights.

3 Shipping Damage Handling

3.1 Liability Attribution

Economic and legal liability for goods damaged or lost during transit lies entirely with the carrier responsible for that transportation segment and their insurers.

3.2 Our Assistance

Provided the customer fully fulfills the inspection and documentation obligations mentioned above, we will actively assist the customer in filing claims with the responsible carrier, providing necessary commercial document support (such as packing lists, invoices).

3.3 Liability Limitation

We do not directly assume responsibility for shipping damage in terms of refunds, re-production, or replacement. Our assistance in claims does not constitute assumption of liability.

Product Inspection, Quality Warranty & After-Sales Service

1 Inspection & Objection Period

1.1 Receipt Inspection Obligation

The customer (or their designated recipient) should immediately inspect external packaging and product quantity upon receipt. Any visible shipping damage or missing goods must be noted in writing on the carrier’s delivery receipt on site and notified to us within 24 hours with the annotated receipt and on-site photos to initiate shipping claims.

1.2 Final Inspection & Objection Period

The customer should conduct detailed inspection of product material, craftsmanship, dimensions, color, assembly, and function within 7 working days after receipt, referencing the Final Production Confirmation Sheet and engineering drawings jointly confirmed in writing by both parties.

1.3 Raising Objections

Any defects caused by manufacturing that do not conform to the above confirmed documents must be formally raised with us in writing (with clear evidence such as photos, videos, and measurement data) within this 7 working day objection period. Failure to raise written objections within this period means the product has passed final inspection and the customer accepts the product.

2 Warranty Exclusions

This quality warranty explicitly does NOT cover the following situations:

• Any damage, scratches, deformation, or stains caused by the customer or third parties during transportation, handling, installation, use, cleaning, or storage.
• Aging, fogging, or performance degradation caused by contact with incompatible chemicals, prolonged high-temperature baking, or outdoor extreme UV exposure (unless explicitly agreed to use anti-UV materials).
• Defects originating from original designs or customer-specified processes when production is based on design files, drawings, or samples provided by the customer.
• Product damage due to use beyond designed load capacity.
• Minor phenomena inherent to materials or within industry-accepted standards, such as:
  • Extremely slight internal stress marks present in acrylic sheets themselves (visible under specific lighting).
  • Minor waviness that may exist on flame-polished cutting edges.
  • Slight color differences (when compared under standard light sources) in extremely white or ultra-transparent color numbers between different production batches of acrylic sheets.

3 Remedies for Defective Products

3.1 Remedy Methods

For defects within the warranty period and covered by section 2, upon our written confirmation, our sole and total liability is to choose between “free repair” or “re-making the defective part/product” based on defect nature and process feasibility.

3.2 Cost Responsibility

For re-making, we bear the shipping cost of sending the re-made item to the original order’s agreed shipping point (e.g., EXW factory, or FOB port of shipment). The customer must bear the shipping cost of returning the defective product to our factory, and all subsequent shipping costs, duties, and related expenses for the re-made item from the shipping point to the destination.

4 Final Sale Principle for Custom Products

4.1 Non-Defective Products Not Accepted for Return

Since all products are custom-made per order and lack general resale value, all sales are final except for defects defined within the warranty scope in section 2. Returns, exchanges, or refunds are strictly not accepted for reasons such as customer change of mind, requirement changes, market fluctuations, slight color differences, or discrepancies with personal imagination (but conforming to confirmed technical documents).

4.2 Special Circumstances Handling

In extremely special circumstances, with mutual negotiation and our prior written approval, the customer may return non-defective custom products. The customer must bear all of the following costs and risks:

• A reprocessing and material loss fee equivalent to 30% of the total order amount.
• Full round-trip shipping and insurance costs for the product.
• All risks of damage or loss during return transit.
• The product must remain in original factory condition, unused, uninstalled, and without any damage.

Indemnification

You shall defend, indemnify, and hold harmless EastarAcrylic from and against any and all losses, damages, costs, expenses (including attorney fees), claims, complaints, demands, lawsuits, legal proceedings, obligations, and liabilities (including settlement payments) arising from or related to your use of this website, its content or materials, services, Customer Content, or your negligence, misconduct, or violation of these Terms. Notwithstanding the above, EastarAcrylic reserves the right to select its own attorney and participate at its own expense in the defense and settlement negotiations of any third-party claims, complaints, demands, lawsuits, or legal proceedings.

Disclaimer & Liability Limitation

1 Disclaimer

This website, its content, and all services provided through this website are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, EastarAcrylic and its affiliates expressly disclaim all express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement of rights, and accuracy of information. We do not guarantee that this website will be free from errors, viruses, or uninterrupted.

2 Liability Limitation

In no event shall EastarAcrylic, its officers, directors, employees, or agents be liable for any indirect, consequential, punitive, incidental, or special damages (including but not limited to loss of profits, business interruption, data loss, or cost of purchasing substitute products) arising from the use or inability to use this website, services, or products, whether based on contract, tort (including negligence), strict liability, or any other theory, and whether or not we have been advised of the possibility of such damages.

In no event shall our cumulative liability under this agreement or related to any specific order through this website exceed the total contract amount of the order giving rise to such liability.

Breach & Contract Termination

1 Breach

A breach is deemed to have occurred if:

• You fail to pay any due amount on time and remain overdue for more than 30 days.
• You materially violate any other term of this agreement and fail to remedy it within 15 days after receiving written notice.

2 Consequences of Breach

Upon breach, we have the right, without prejudice to other rights, to take one or more of the following measures:

• Immediately suspend or terminate all outstanding orders.
• Declare all unpaid balances immediately due and payable.
• Retain advance payments and already produced products as liquidated damages to compensate for our losses.
• Require you to bear reasonable costs incurred in collection (including attorney fees).

3 Order Cancellation (Customer Initiated)

You may only cancel an order in writing before production begins. In such case, you must pay all engineering, design, and material costs incurred up to the cancellation time (which may amount to 100% of the advance payment), and this amount is non-refundable.

General Terms

1 Complete Agreement

These Website Terms & Conditions, our Política de privacidad, and the Order Confirmation and Final Production Confirmation Sheet confirmed in writing by both parties constitute the complete agreement between the parties regarding the subject matter, superseding all prior oral or written communications.

2 Modifications & Notices

We reserve the right to update these Terms at any time. The updated version will take effect upon publication on the website. Your continued use of this website indicates acceptance of the new terms. All notices sent to you may be sent via email or website announcements.

3 Severability

If any part of these Terms is deemed invalid or unenforceable by a court of competent jurisdiction, the validity and enforceability of the remaining parts shall not be affected, and that part shall be modified to the minimum extent necessary to make it legal and effective.

4 Force Majeure

We are not liable for failure to fulfill obligations directly caused by unforeseeable events beyond our reasonable control (such as war, natural disasters, major pandemics, government actions, strikes, severe global supply chain disruptions, or critical raw material shortages).

5 Information Accuracy Responsibility

You are responsible for ensuring the accuracy of contact information in your account and shipping addresses in orders. Delays, additional costs, or losses resulting from incorrect information are your sole responsibility.

Contacte con nosotros

We highly value your visit to our website and welcome any questions or comments you may have regarding this website, these Terms, or any services we provide. Please refer to the “Contact Us” section of this website for our contact information.